Shipping policy

Top Water Crawlers LLC — Shipping Policy

Thank you for shopping with Top Water Crawlers LLC! Each of our products is made to order just for you. Please review the information below regarding processing, shipping, and delivery.

Order Processing & Fulfillment

Our products are produced on demand by our trusted fulfillment partner. Because each item is made after your order is placed, please allow time for production before your order ships.

Production and fulfillment times may vary depending on the product, order volume, and fulfillment location. Once your order has been completed and shipped, you will receive tracking information when available.

Shipping Rates

Shipping charges are calculated based on the products and quantities in your order and will be displayed at checkout before payment is completed.

Estimated Delivery

Delivery estimates include both production and shipping time. While we work hard to get orders to you as quickly as possible, delivery dates are estimates and cannot be guaranteed.

Delays may occasionally occur due to carrier delays, weather, holidays, high order volumes, or other circumstances outside of our control.

Tracking Your Order

Once your order ships, tracking information will be provided when available. Please allow time for the carrier's tracking system to update after your shipping confirmation is received.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

If you notice an error after placing your order, please contact orders@topwatercrawlers.com as soon as possible. Because orders may enter production quickly, we cannot guarantee that a shipping address can be changed after an order has been submitted for fulfillment.

Lost, Damaged or Incorrect Orders

If your package arrives damaged, contains an incorrect item, or you believe there is a manufacturing or printing issue, please contact returns@topwatercrawlers.com within 30 days of delivery. Include your order number and clear photos of the item and packaging when applicable. Once reviewed, we will work with our fulfillment partner to provide an appropriate resolution.

If tracking shows your package as delivered but you have not received it, please check around the delivery location, check with household members or neighbors, and contact the shipping carrier when appropriate.

If you still need assistance locating your order, please contact orders@topwatercrawlers.com with your order information.

Returns & Refunds

Please review our separate Return & Refund Policy for information regarding returns, exchanges, damaged products, incorrect sizes, and refunds.

TikTok Shop Orders

Orders placed through TikTok Shop are also subject to TikTok Shop's applicable shipping, delivery, return, and refund requirements. Where applicable marketplace requirements differ from this policy, the marketplace requirements will apply to that order.